Refund Policy

We want your Foldnix order to arrive correctly and work as described. Please review the policy below before requesting a return or refund.

Return Window

You may contact us within 30 days of delivery to request a return. Items should be unused, in their original condition, and include the original packaging when possible.

Damaged, Wrong, Or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the case and help with a replacement or refund when appropriate.

Refunds

Approved refunds are returned to the original payment method after the returned item is received and inspected. Bank or card processing times may vary.

Return Shipping

Return shipping instructions will be provided after your request is reviewed. Original shipping charges may be non-refundable unless the return is caused by a confirmed fulfillment or product issue.

Contact

To start a return or refund request, email support@foldnix.com with your order number.