Refund and Returns Policy for Foldnix

We want your Foldnix order to arrive correctly and work as described. Please review the policy below before requesting a return or refund.

Return Window

You may contact us within 30 days of delivery to request a return. Items should be unused, in their original condition, and include the original packaging when possible.

Damaged, Wrong, Or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the case and help with a replacement or refund when appropriate.

Refunds

We process approved refunds within 3–5 business days after receiving the returned item. Refunds are issued to the original payment method. Your payment provider may require additional time for the credit to appear.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Foldnix covers return shipping costs for items sent in error or with quality defects. Contact support@foldnix.com for return instructions before sending the item back.

We do not charge a restocking fee.

Return shipping instructions will be provided after your request is reviewed. Original shipping charges may be non-refundable unless the return is caused by a confirmed fulfillment or product issue.

Contact

To start a return or refund request, email support@foldnix.com with your order number.

Policy Update

Updated September 23, 2026. Orders placed before this policy update retain any more favorable return terms offered when the order was placed.