Privacy Policy

Our Store Service Terms

1. Order Processing & Confirmation
  • We aim to confirm all orders within 24 business hours (Monday-Friday, excluding holidays). Confirmation emails include order details, shipping estimates, and tracking links (once dispatched).
  • We reserve the right to cancel orders if: (1) product stock is unavailable; (2) order information (e.g., shipping address) is incomplete/incorrect; (3) we suspect fraudulent activity. You will be notified immediately, and full refunds will be processed within 3-5 business days.
2. Product Quality & Descriptions
  • All Foldable Multi-Device Stands are inspected before shipping to meet quality standards (e.g., 4-in-1 functionality, 8 adjustable angles, MagSafe compatibility).
  • Product descriptions, images, and specifications on our store are accurate to the best of our knowledge. If you receive a product that differs materially from the listing, contact us within 7 days of delivery for a free replacement or full refund.
3. Shipping & Delivery
  • Shipping times: Domestic  orders take 5-10 business days; international orders take 10-20 business days (excludes customs delays).
  • Shipping costs are calculated at checkout based on destination, package weight, and selected courier (e.g., DHL, USPS). We may offer free shipping for orders over [e.g., $50]—check our store homepage for current promotions.
  • We are not liable for delivery delays caused by customs hold-ups, natural disasters, or carrier errors. However, we will assist you in tracking and resolving issues with the courier.
4. Customer Support
  • We provide support via [email: suppor@foldnix.com / live chat: 9 AM-6 PM GMT] for order inquiries, product questions, or return requests.
  • We aim to respond to all support messages within 24 business hours. For urgent issues (e.g., missing orders), mark your email “Urgent” for priority handling.
5. Privacy & Data Usage
  • We collect only necessary customer data (e.g., name, shipping address, payment details) to process orders and comply with legal requirements.
  • Your data is protected under Shopify’s security protocols and our Privacy Policy—we will never share, sell, or rent your information to third parties (except couriers/payment gateways for order fulfillment).
6. Changes to Terms
  • We may update these terms occasionally (e.g., to reflect new shipping policies or legal requirements). Changes will be posted on our store’s “Terms” page, and old versions will be archived for reference. Continued ordering after changes take effect constitutes your acceptance.
7. Contact Us
For questions about these terms, email us at [suppor@foldnix.com] .
Note: These terms complement our Return & Refund Policy—please review that policy for details on returns, refunds, and exchanges.